Updated on June 28, 2019
Updated on June 28, 2019
I was lounging by my hotel’s swimming pool when I got a frantic phone call from a friend of mine. He ran into a couple of issues while using his email was asking me to come over to his place and help him out As a businessman, he is completely dependent on his email account for his livelihood and any problem with his email account is a serious issue. Unfortunately for him, since I was on vacation at the time and I was unable to provide email help, so I did the next best thing, I gave him a number of a company that provided online email support.
He was a little apprehensive at first as he didn’t think that someone working from their own office miles away could provide him email support. He wanted someone to physically work on his computer because he himself wasn’t very tech savvy and feared making the problem even worse than it already was. It took me nearly an hour to convince him to call email support and, as it turned out, his issue was resolved in about 15 minutes.
Many of us are still apprehensive of calling up tech support companies for professional email support. Many have the same questions as my friend, how reliable are these tech support experts? how can someone working miles away help me? When is a good time to call them? How much do they charge for their services?
These technical support experts have years of experience providing email support. Before being hired, they have to take part in tests that assesses their technical knowledge. After they are selected, have to undergo mandatory training along with regular refresher courses to make sure that their knowledge is up to date.
When you phone these tech support companies up, they will ask for permission to remotely access your computer. Remote access software is a safe and convenient method of resolving issues. Remote access software allows the technical support executive to take temporary control over your computer and analyze it as though he or she was physically present. This frees you from the hassle of lugging your computer to a service centre or waiting for someone to show up to help you out.
These tech support companies are open 24 hours a day, 7 days a week. So if you find yourself needing email support in the middle of the night, feel free to call them up.
The amount that they charge usually depends on the plan you have chosen. A yearlong support plan will obviously be more expensive than an instant fix plan. But the amount of money you spend will still be less than the price charged by technical repairmen who personally come to your house to fix your computer.
I hope this answered most of your queries about these tech support companies. So the next time you require email support, don’t hesitate to call them up.